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Business Services

Division for Student Affairs

Laundry

Laundry for GW Students

The George Washington University provides all residential students with forty (40) $2.00 laundry credits per semester. Residential students with in-unit laundry machines do not receive laundry credits. 

 

 

How To Do Laundry

How to Use the Machines

Students can pay to use and monitor the laundry machines through the Speed Queen app. Please follow these instructions:

  1. Download the Speed Queen app.
  2. Log in to your laundry account with your @gwu.edu email address
    1. Username: Student email address
    2. Password: GWID number + WASH in capital letters
  3. Enter the location pin by selecting “Add location”
    1. GW’s Location Pin: GWU001
  4. Locate your laundry room, then select the machine you wish to use.
  5. Use your laundry allowance to start the machine.
    1. You may also add more funds with your credit or debit card or use coin payments.

For more information on using the laundry machines and the Speed Queen app, select the buttons above.

Payment Methods

Students can apply the following payment methods for their laundry cycle usage:

  1. “Free Allowance” cycle usage if the SQ app is used to facilitate funds for laundry service
  2. Debit & Credit card payment
  3. Coin payment
Report a Laundry Machine Issue 

Students should report a laundry machine issue directly to Caldwell & Gregory, where a technician will resolve the issue within 24 to 48 hours. Submit a request by:

  • Scanning the QR code located on each machine and filling out the report.
  • Call Caldwell & Gregory at 1-800-927-9274 or serviceatcaldwellandgregory [dot] com (service[at]caldwellandgregory[dot]com).

If you are a student in 1959 E Street, Dakota Hall, or South Hall, submit a fixit request under the “Appliances” section. Make sure to submit an “In-Room” ticket.

If you are still having issues with a laundry machine or have questions regarding laundry, please email livinginatgwu [dot] edu (living[at]gwu[dot]edu).

Frequently Asked Questions

I can't log in to my Speed Queen account. How can I troubleshoot the issue? 
  1. Log in to your GW laundry account with your @gwu.edu email address. Do not use your @gwmail.gwu.edu email address.
    1. Use the correct password by adding WASH after your GWID number. Here is an example: G12345678WASH.
    2. If you need to change your password, select “Forgot Password”.
  2. Uninstall and reinstall the Speed Queen app. Log in and adjust the location pin (GW001). Make sure you are connected to WiFi.
  3. For international students, adjust your location settings on your device.
    1. For Android: https://support.google.com/googleplay/answer/7431675?hl=en
    2. For iPhone: https://support.apple.com/en-us/118283 

If you still cannot log in to your Speed Queen account, please reach out to our chrisjohnson172atgwu [dot] edu (team). 

I don’t see my 40 laundry credits in my account. What should I do? 

To access your 40 laundry credits each semester, log in to your GW laundry account with your @gwu.edu email address. Do not use your @gwmail.gwu.edu email address.

  • Use the correct password by adding WASH after your GWID number. Here is an example: G12345678WASH.

Students in 1959 E Street, Dakota Hall, or South Hall do not receive laundry credits. If you still do not see your laundry credits, please reach out to our chrisjohnson172atgwu [dot] edu (team).  

My clothes were damaged after using the machines. Can my items be replaced? 

If your clothes were damaged while using the laundry machines, reach out to clothingclaimsatcaldwellandgregory [dot] com (clothingclaims[at]caldwellandgregory[dot]com) at your earliest convenience.

Please provide the following information in your email:

  • Property name and machine number (s)
  • Photographs of the Damaged Garments: Please provide clear images showing the extent of the damage to each garment.
  • Care Instruction Labels: Photographs or detailed descriptions of the care labels from each damaged garment.
  • Itemized List of Damaged Garments:
    • Description of Each Garment: Include type, brand, and color.
    • Cost and Date of Purchase: Provide an estimated cost and purchase date for each item. If receipts are available, kindly include them.
  • Personal Contact Information:
    • Full Name
    • Phone Number
    • Mailing Address

Caldwell & Gregory will not cover damage to clothing where the washing and drying instructions on the garment's tag have not been adhered to. 

My clothes did not fully dry after using the dryer. How can I prevent this? 

In most cases, the dryers have been overloaded with clothing. Follow these tips to prevent overloading:

  • One load of laundry per wash and dry cycle.
  • Loosely load the laundry into the dryer.
  • Only fill up half of the machine with clothing.
  • Do not wash or dry comforters, shoes, bathmats, or rugs.

If you still have an issue, scan the QR code on the machine to submit a service ticket. 

The machine took my payment, but did not start. Can I get a refund? 

If your machine did not work properly after taking the payment, you can request a refund by emailing cardservicesatcaldwellandgregory [dot] com (cardservices[at]caldwellandgregory[dot]com). Please provide your residential hall, email, GWID, and the machine number. 

My phone isn’t connecting to the Speed Queen app. How can I fix this? 

If you are having connection issues, this may arise from a room signal issue. Here are some troubleshooting steps:

  • Make sure location settings are turned on for the app.
  • Put the phone in airplane mode for 30 seconds, turn airplane mode off, and try again.
  • Delete and redownload the app.
  • Restart the phone.
  • Get off the school wifi and use your own data, or vice versa.