Manager of Parking Services
Business Services Associate
Robert Dickson joined GW in 2017 and oversees dining and vending operations, mail and package services, residential laundry and summer storage services. As a graduate of GW, Robert works to enhance the student experience by providing student services that are easy-to-use, high quality and inexpensive.
Away from Foggy Bottom, Robert enjoys spending time with his black Labrador retriever, rooting on the LA Dodgers, traveling, and learning new recipes. He is currently pursuing his Master’s of Business Administration at GW.
Service Delivery Manager, Mail Operations
Kevin joined GW in 2018 as Service Delivery Manager. In his position, Kevin manages the campus mail and package delivery system for GW’s three campuses and additional off-campus locations, ensuring the accurate and efficient delivery of mail and package services to the GW community.
Outside of work Kevin is an avid percussionist and loves performing with his peers. He also enjoys the privilege of volunteering as a mentor for returning citizens in the Howard County Correctional System.
Senior Real Estate Administrator
Youssef Najm joined GW in 2020. In his position, Youssef is responsible for lease administration and financial management of the university real estate portfolio.
Youssef has over seven years of experience in accounting and audit roles, most recently as Sr. Lease Auditor, Analyst at RRG, a real estate advisory and audit service firm in Washington, DC. Youssef holds a dual BS in Accounting and Finance and a minor in Math from George Mason University and is a CPA candidate.
Licensing & Trademarks Manager
Leslie Ogus joined GW in 2008. In her role, Leslie promotes, protects and preserves the GW brand by ensuring that approved vendors are creating licensed GW merchandise—everything from hats to glassware—according to approved brand guidelines. Plus, she has the uncanny talent of always being able to spot a fake logo. In addition, Leslie oversees the contract for the GW Campus Store.
When she’s not at GW, Leslie’s creativity continues to flow. She draws inspiration from her roles as a proud mom and dog owner, creating customized baby and dog swag for her Etsy store.
Senior Customer Service Rep
Mahlail Shahid joined GW in 2019 and oversees parking operations across the Foggy Bottom and Mount Vernon campuses. Mahlail works closely with various departments and individuals to provide smooth and efficient customer service experiences to all.
In her free time, Mahlail enjoys spending time with her cat, reading, and hiking. She is also a huge sports fan and enjoys playing squash.
Store Director, GW Campus Stores
Janet has been the Store Director of GW Campus Stores for four years. In her role she focuses on partnering with the campus community, particularly campus administration, faculty, staff and the athletic department. Janet takes pride in creating a customer centric focus with the campus community. Janet has been working with Campus Bookstores for nine years and has an extensive background in the retail industry. She holds a BS in Business Administration from Bowling Green State University.
In her free time Janet enjoys being an almost empty nester, spending time with her husband hiking in trails in the Shenandoah.
Associate Vice President of Business Services
Karen Zinn joined GW in 2018 as the head of Business Services. She brings over 30 years of experience and a background in commercial and institutional management. Karen spent nearly two decades working directly with universities and other non-profit entities in realizing their real estate, facilities and overall strategic goals. She has extensive experience in contract negotiation and financial management as well as organizational structure and process improvement.
Aside from work, Karen enjoys all things nature, including gardening, long walks and bike rides. She has two rescue cats, Leah and Penny and enjoys Pilates.
2013 H Street, NW
Washington, D.C. 20052